Frequently Asked Questions (FAQs)
General1. Why Indigo Blue Art? 2. How can I follow Indigo Blue Art? 3. What are the Premier and Affordable Collections?
Artworks1. How are artworks authenticated? 2. What are Indigo Blue Art’s framing options?
Purchase1. How do I know if a work is available? 2. Do I need to set up an account in order to make a purchase? 3. How do I make a purchase? 4. What payment methods does Indigo Blue Art accept? 5. Can I view the artwork in person prior to purchase?
Shipping1. How do you handle duties and taxes for those living within Singapore? 2. How do you handle duties and taxes for those living outside Singapore? 3. Does Indigo Blue Art ship internationally? 4. How do you determine shipping costs? 5. Does Indigo Blue Art insure all shipments? 6. I ordered multiple works. Can I combine them all into one shipment to lower shipping costs? 7. I ordered multiple works. Will they all ship at the same time? 8. When will my work ship?
Delivery1. When will my work be delivered? 2. Do I need to be home when the work is delivered? 3. Can I return a work I have received? 4. What should I do if I receive a damaged work?
1. Why Indigo Blue Art?
As a curated online collection of art with a focus on modern & contemporary art, Indigo Blue Art offers a wide range of artwork available, which can be acquired from the comfort of your home with the click of a button.
For special projects, we provide a consultancy service which includes sourcing artwork, building collections and specialised lighting of paintings and sculpture. For further details please contact firstname.lastname@example.org
2. How can I follow Indigo Blue Art?
You can stay connected with us by signing up for our mailing list here, and by following us on Facebook, Twitter, and Instagram. By signing up with our weekly newsletter we will keep you updated on our exhibitions, new acquisitions and special offer of the week.
3. What are the Premier and Affordable Collections?
The Premier Collection features a curated selection of artworks above SGD 2,000 whilst the Affordable Collection features artworks which are SGD 2,000 and below. We work directly with artists, galleries and collectors in all cases.
1. How are artworks authenticated?
All works sold by Indigo Blue Art are accompanied by a Certificate of Authenticity either from the gallery, the artist or both.
2. What are Indigo Blue Art’s framing options?
We offer framing on a case-by-case basis. Most of our works are framed and the price is inclusive of framing. In cases where the client does not require the frame, the price remains the same as the cost of removing the frame can often be as costly as the frame itself.
1. How do I know if a work is available?
All items on the site are available for sale unless indicated as “Sold Out.” If you wish to enquire about similar works, please email us on email@example.com
In the rare event that the status of a sold out item is not immediately updated, Indigo Blue Art will notify you immediately and in the rare case that payment has been made, the entire funds will be refunded promptly.
2. Do I need to set up an account in order to make a purchase?
Yes. You can register your contact details with us here.
3. How do I make a purchase?
Indigo Blue Art is a fully transactional e-commerce platform. Unless indicated, all items on the site are for sale and available for purchase directly through the site. For all other works, simply select “Add to Cart” on the details page of the work you wish to buy. You can continue to checkout by clicking on the Cart icon at the top of the page.
4. What payment methods does Indigo Blue Art accept?
Indigo Blue Art uses Paypal for our online transactions. Paypal accepts most credit cards, including American Express, Discover, Mastercard and Visa. If you would prefer to pay by cheque or bank transfer, please email us at firstname.lastname@example.org and we will revert with details immediately.
5. Can I view the artwork in person prior to purchase?
Viewing of artworks in person is determined depending on the location of the artwork. In most cases, a few artworks from the premier and affordable collections will be displayed in our physical gallery space located at 52B Temple Street, Chinatown, Singapore. In addition, the gallery also has a large inventory of artwork located in its Singapore premises. For clients in Singapore, please email us on email@example.com to check if the work can be viewed at the gallery.
1. How do you handle duties and taxes for those living within Singapore?
There are no duties or taxes charged to those who order from and ship to Singapore. For works arriving from an international location, the Singapore GST of 7% plus any additional duties will be added to the price.
2. How do you handle duties and taxes for those living outside Singapore?
For international orders made online, your duties and taxes will be calculated automatically based on the current rates of your order's destination country. For international orders made by e-mail enquiry, your duties and taxes will be payable upon delivery.
3. Does Indigo Blue Art ship internationally?
Yes, Indigo Blue Art ships to most countries. If your country is not listed in our dropdown menu on the checkout page, please contact firstname.lastname@example.org and we can discuss shipping options.
4. How do you determine shipping costs?
Shipping costs are calculated automatically when you place an order online. The cost is determined by the size and weight of the item you are purchasing, as well as the delivery location. Smaller works cost less to ship, and larger works, especially those that require unique crating or packaging materials, will cost more to ship. Shipping charges may also fluctuate based on changing air fuel charges.
For artworks from our Premier Collection, where orders are placed via e-mail enquiry, the works are shipped from Indigo Blue Art or one of our Partner Galleries to your door using professional art handlers. We will confirm your Premier Collection order and shipping cost within 48 hours. We know this is unusual, however shipping quotes vary from one destination to another. If shipping is more than you had expected, you have the option to arrange your own shipping or cancel the order.
5. Does Indigo Blue Art insure all shipments?
Indigo Blue Art ships via FedEx or professional art handlers, which includes art insurance. In the case of loss or damage please contact email@example.com and we will resolve the problem as quickly as possible.
Please note that given more expensive works have higher insurance fees, this will be reflected in higher shipping costs.
6. I ordered multiple works. Can I combine them all into one shipment to lower shipping costs?
Generally, we cannot combine works into a single shipment. This is due to the fact that many of the works on our online site ship from various locations around the world, and are not stored in a single facility. If however, the works are located in one place, then they can be combined in one shipment. For more specific questions about shipping costs of multiple items, please contact firstname.lastname@example.org.
7. I ordered multiple works. Will they all ship at the same time?
Your works will ship out as soon as possible. An email notification with shipping charges and estimated delivery times will be sent by our Sales Representative once payment is made. As most of our works ship from various locations around the world, we cannot guarantee that all of the works will ship at the same time.
8. When will my work ship?
All artworks ship within 10-14 business days. Once the artwork has been dispatched, you will receive an e-mail confirmation with a tracking number to enable you to track the status of your shipment.
If you do not receive your shipping confirmation email within 10–14 days following the date of your order, please contact email@example.com and we will help investigate your order status.
1. When will my work be delivered?
Once you have been notified that your work has shipped, use the tracking number provided to track the estimated delivery date. We are unable to confirm an exact delivery date until the work has shipped.
2. Do I need to be home when the work is delivered?
Yes. Someone needs to be at your place of residence to accept and sign for your package. Given the valuable nature of the shipment, we will require a direct signature upon delivery on our packages.
3. Can I return a work I have received?
We accept returns for artworks damaged during shipping. Returns for other reasons are determined on a case-by-case basis. Send us an e-mail at firstname.lastname@example.org and we will review your request and revert within 3 working days.
4. What should I do if I receive a damaged work?
In the unfortunate event that your order arrives in less than satisfactory condition, simply take a digital photo of the item and of the shipping packaging it arrived in, then attach the photos to an email and send to email@example.com.
Please note, however, that shipping charges will not be refunded, and return shipment costs are the responsibility of the customer. Also, once you have accepted and signed for a delivery, returns are not allowable.
Please include in the body of the email: your order number, the shipping ID or item number, a brief description of the reason for the return, and let us know whether you are seeking a replacement or a refund. You will receive an email from us with an update and steps on how to proceed.
For any other questions, please contact us at firstname.lastname@example.org